Client Relationship & Account Management Leadership Portfolio
Executive Summary
As a strategic Client Relationship and Account Management Leader, I drive business growth through exceptional client partnerships and strategic account development. With proven experience leading global account teams and managing enterprise relationships, I transform client engagements into long-term partnerships while consistently exceeding revenue targets.
Leadership Experience
Head of Client Relations & Account Management | Global Agency
2017- 2022 Eazybrands agency
2022- present Pedicel Marketing
Strategic Leadership
- Direct strategic planning for top 20+ enterprise accounts
- Oversee client satisfaction and retention programs
- Manage key stakeholder relationships across global markets
Team Management & Development
- Scaled account management team from 12 to 35 professionals
- Created career development program with 55% internal promotions
- Reduced team turnover by 65% through improved processes
- Established Account Management Center of Excellence
Key Achievements
- Increased client retention rate to 95%
- Grew average account value by 150%
- Generated $300K+ in expansion revenue
Strategic Initiatives
Client Success Programs
- Developed strategic account planning framework
- Implemented a dashboard that handles client approvals with adequate rating systems
- Established quarterly business review process
Account Growth Strategy
- Built account expansion playbook
- Implemented cross-selling framework
- Developed upsell opportunity identification system
- Created account penetration strategies
Relationship Management Innovation
- Established executive sponsorship program
- Created client advisory board
- Developed voice of customer program
- Implemented NPS improvement system
Department Leadership
Portfolio Management
- Oversee $100M+ client portfolio
- Direct strategic planning for key accounts
- Lead client retention strategies
- Manage high-stakes negotiations
Cross-functional Leadership
- Partner with Sales, Delivery, and Product teams
- Lead executive relationship programs
- Drive client-centric initiatives
- Manage stakeholder expectations
Innovation Implementation
- Pioneered predictive churn modeling
- Developed client success playbook
- Created automated health monitoring
- Implemented relationship mapping tool
Areas of Expertise
Strategic Account Management
- Key Account Planning
- Relationship Building
- Executive Engagement
- Risk Management
- Opportunity Identification
- Contract Negotiations
- Solution Development
- Value Proposition Creation
Client Success Management
- Client Onboarding
- Business Reviews
- Satisfaction Measurement
- Issue Resolution
- Success Planning
- Stakeholder Management
- Change Management
- Value Realization
Notable Account Successes
Enterprise Client Transformation
- Grew account from $2M to $10M annually
- Expanded services across 5 business units
- Achieved 100% retention over 3 years
- Won “Account Team of the Year”
Portfolio Optimization Initiative
- Increased portfolio value by 200%
- Improved client satisfaction by 45%
- Reduced churn rate to under 5%
- Generated $20M in new revenue
Team Development Programs
- Created account management certification
- Established mentorship program
- Developed skill-sharing sessions
- Implemented role specialization tracks
Leadership Philosophy
- Build trust through transparency
- Drive client-centric decisions
- Foster long-term partnerships
- Encourage proactive solutions
- Maintain service excellence